Welcome to Our Help Center
Find answers to common questions and get support for Matio Games. Browse the topics below or contact us for further assistance.
Common Issues
The game is not loading. What should I do?
Ensure you have a stable internet connection for the web version. Try clearing your browser cache or restarting the app. If the issue persists, contact us at support@MatioGames.com.
How do I sync my progress across devices?
Log in with your account in the Game’s settings menu to enable cloud sync. Ensure you’re connected to the internet when syncing.
Why is the game running slowly?
Check your device’s performance settings and close other apps. For the web version, try a different browser or update your current one. Contact support if the issue continues.
Need More Help?
If you can’t find the answer you’re looking for, reach out to our support team at support@MatioGames.com or visit our Contact Us page.